Shipping & Delivery Policy

Last Updated: August 2026

We are committed to providing our customers across the Kingdom of Saudi Arabia with a reliable, convenient, and smooth delivery experience.

1. Delivery Coverage

We offer delivery across most cities and regions within the Kingdom of Saudi Arabia, subject to courier availability and service coverage.

2. Order Processing

• Orders are usually processed within 1–3 business days after order confirmation.

• Orders placed during weekends, public holidays, or promotional periods may require additional processing time.

• Customers will receive an order confirmation after successfully placing an order.

• If there is an unexpected delay in processing, customers will be informed where possible.

3. Delivery Time

The estimated delivery time within Saudi Arabia is generally 5–10 business days.

Delivery times may vary depending on the customer's location, courier availability, product availability, public holidays, weather conditions, and other circumstances beyond our reasonable control.

4. Shipping Fees

Any applicable shipping charges will be clearly displayed during checkout before the customer completes the order.

Free shipping promotions may be offered from time to time and will be subject to the terms of the relevant promotion.

5. Cash on Delivery

Cash on Delivery may be available for selected products and locations.

Where available, the Cash on Delivery option and any applicable charges will be displayed during checkout.

6. Order Tracking

Once an order has been shipped, tracking information may be provided where available.

Customers can use the provided tracking information to follow the status of their shipment.

7. Delivery Address

Customers are responsible for providing accurate and complete delivery information, including their full name, mobile number, city, district, street, building details, and any other information required for successful delivery.

We are not responsible for delivery delays or failed deliveries caused by incorrect or incomplete information provided by the customer.

8. Failed Delivery Attempts

If the courier is unable to deliver an order because the customer is unavailable, unreachable, or has provided incorrect delivery information, additional delivery attempts may be made according to the courier's procedures.

If a shipment is returned because of repeated failed delivery attempts or incorrect customer information, additional delivery or reshipping charges may apply where applicable.

9. Delivery Delays

We always aim to deliver orders within the estimated delivery timeframe. However, unexpected delays may occur due to weather conditions, public holidays, courier issues, high order volumes, incorrect address information, customs procedures, or other circumstances beyond our reasonable control.

If a significant delay occurs, we will make reasonable efforts to assist the customer and provide available updates.

10. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect product, please contact customer support as soon as possible.

To help us resolve the issue, customers may be requested to provide:

• Order number

• Description of the issue

• Photos or videos of the product

• Photos of the packaging, where applicable

Each case will be reviewed in accordance with our Return & Refund Policy and applicable Saudi regulations.

11. Dropshipping & Fulfillment

Some products may be fulfilled through third-party suppliers or fulfillment partners located inside or outside Saudi Arabia.

As a result, delivery times may vary between products. The applicable estimated delivery timeframe will be communicated through the store or order confirmation where appropriate.

12. Customer Support

For any questions regarding your order or delivery, customers can contact our customer support team through the contact channels provided on our website.

Please include your order number when contacting us so that we can assist you efficiently.

13. Policy Updates

We may update this Shipping & Delivery Policy from time to time to reflect changes in our delivery services, fulfillment arrangements, or applicable laws and regulations.

Any changes will be published on this page with the updated date.

Thank you for shopping with us.